Refunds

Last updated 14 October 2026.

This page covers the money that can move on this website: the "Buy us a pint" payment, the platform fee you pay when you book an event, and the ticket itself on an event we host ourselves. If anything is unclear, email us and we will explain.

Buying us a pint

The "Buy us a pint" button takes a one-off amount you choose to give us. It is a gift: you give it freely and we give nothing back in exchange. Because there is no purchase on the other side of it, the statutory right to cancel a purchase within 14 days does not apply, and once it is sent, we treat it as given.

That does not cover us for a mistake. Email support@socialise.events with the date and amount if any of the following happened, and we will put it right:

• You were charged without meaning to authorise it.
• You were charged twice for the same pint.
• You were charged the wrong amount.

You can also ask your own bank to look at a charge on your statement at any time. That right is yours regardless of anything on this page.

Booking an event

When you book a paid event through this website, the host sets and keeps the ticket price. They are the seller, and a refund of the ticket comes from them. We take a separate platform fee for the booking itself.

One rule applies to every paid ticket on Socialise, and the event page states it before you book.

• If the host cancels the event, the host refunds the ticket and we refund the platform fee, so you get back everything you paid.
• If the host changes the event fundamentally, for example a different date, time, place or activity, you choose: a full refund of the ticket and the platform fee, or a place at an alternative the host offers. The choice is yours.
• If you change your mind or cannot go, there is no refund. The ticket was sold for a fixed date, and there is no host-set window to check for. The host may choose to give one.

If you and the host disagree about whether an event changed fundamentally, or a host does not give a refund you are entitled to, email support@socialise.events. We will look at what happened and decide.

Free events take no payment. We ask for your name so the host knows who is coming.

When we are the host

We run events of our own as well as carrying other people's, and you will find both on this site. On one of ours, Socialise Events Ltd is the host and the seller as well as the platform, so there is nobody else to refer you to: the same rule applies, we are the ones who act on it, and you deal with us for the ticket and the fee alike.

An event's own page always names its host. If it says Socialise Events, it is ours.

Everything above still holds. If we cancel one of our events, you get the ticket price and the platform fee back without asking. If we change it fundamentally, you choose between a full refund and an alternative we offer. If you change your mind or cannot go, there is no refund, the same as for any other host, though you can always write to us about it.

How a refund reaches you

Refunds go back to the card you paid with, through Stripe. Once we approve one, it typically shows up in your account within 5 to 10 working days, depending on your bank.

Contact

Questions about a refund? Email support@socialise.events.