Terms of service

Last updated 20 October 2026.

Welcome to Socialise. These Terms of Service govern your use of the Socialise platform, including the website at socialise.events, the web app at app.socialise.events, and any related services (together, the "Service").

1. Acceptance

These Terms apply whenever you use Socialise, including when you browse without an account. Some sections only apply once you create an account, book a ticket or host an event. Our Community Guidelines and Privacy Policy also apply.

You accept these Terms when you tick the box to agree to them as you create your account. The box reads: "I'm 18 or over, I agree to the Terms of Service and Community Guidelines, and I have read the Privacy Policy." If you buy a ticket without an account, you accept these Terms when you buy, as the checkout tells you.

When you accept at signup, we keep a record of which version of these Terms and of the Community Guidelines you accepted, the exact wording of the box you ticked, how you signed up, the date and time, and your IP address and browser details (user agent). We use that record to show what you agreed to. The Privacy Policy explains how long we keep it.

If you are using Socialise on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

How we change these Terms is set out in section 11.

2. Definitions

• "Socialise" or "we" means Socialise Events Ltd, a company registered in England and Wales (company number 17273016), registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.
• "User" means anyone with an account on the Service, whether as an Attendee or an Organiser.
• "Attendee" means a User who browses, saves, or RSVPs to Events.
• "Organiser" means a User who creates and hosts Events through the Service. Our Host terms call the same person the "host".
• "Event" means any gathering, activity, or experience listed on the Service by an Organiser.
• "Squad" means a private group of Users created within the Service for shared social activities.
• "Content" means any text, images, links, event listings, messages, reviews, or other material you submit to or share via the Service.

3. Account and Eligibility

Age. Socialise is for adults only. You must be 18 or over to use it. When you register we ask for your date of birth to check this, and we will not create an account for anyone under 18. We use your date of birth only for that check and then discard it, keeping a record that you are 18 or over and when you confirmed it. If we find that an account belongs to someone under 18, we will close it, cancel any bookings for future events and tell the hosts, and delete the associated data, except the booking and payment records we must keep by law. Because the account holder told us they were 18 or over, tickets are not refunded, except where the law requires a refund.

Accuracy. You agree to provide accurate, current, and complete information when creating your account, and to keep that information up to date. We reserve the right to suspend or close accounts where we have reason to believe account information is false, misleading, or out of date.

Account security. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. If you suspect unauthorised access to your account, contact us immediately at support@socialise.events. We are not liable for losses resulting from unauthorised access that occur because of your failure to keep credentials secure.

One account per person. Accounts are personal and non-transferable. You may not operate multiple accounts or create an account on behalf of another person without their knowledge and consent.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Service.

For the specific rules about how to behave towards other Users, Organisers, and communities, please read our Community Guidelines. They are incorporated into these Terms by reference.

Prohibited conduct includes, but is not limited to:

• Harassment, abuse, threats, or intimidation of any User
• Hate speech targeting protected characteristics (race, ethnicity, religion, gender, sexual orientation, disability, and others)
• Illegal activity of any kind, including fraud, drug trafficking, or facilitating violence
• Spamming other Users or posting unsolicited commercial messages
• Touting or reselling tickets in chats or messages. If you cannot go, you can pass your ticket on as Section 6 explains
• Scraping, crawling, or data-mining the Service without our prior written consent
• Impersonating another person, organisation, or public figure
• Creating events or content whose primary purpose is commercial solicitation of attendees outside the Service's normal transactional flows
• Uploading malware, viruses, or other harmful code
• Attempting to gain unauthorised access to any part of the Service or its infrastructure

We reserve the right to remove Content that violates these rules and to suspend or terminate accounts that repeatedly or seriously breach them.

Keeping Socialise safe from illegal content. Illegal content is not allowed anywhere on Socialise, including profiles, event listings, reviews, Squads, chats and messages.

• Terrorism content. We remove it as soon as we know about it and close the account.
• Child sexual abuse or exploitation content. We remove it straight away, close the account and report it to the relevant authorities.
• Other serious illegal content, such as threats, harassment, fraud, hate offences or selling illegal items. We remove it and may restrict or close the account.
• Intimate images shared without consent. Report them and we will take them down, along with any copies we find, within 48 hours of your report.

We do not currently use automated tools to detect illegal content. People on our team read every report.

How to report or complain. Use the report option on any event, profile, Squad, venue review or message, or email safety@socialise.events, which works without an account. You can also complain if you think we got a decision wrong, for example if we removed your content or restricted your account, or if you think we have broken these rules. We will acknowledge your complaint, look at it, tell you the outcome and explain what you can do next. Reports of intimate images are dealt with first. Our Community Guidelines set out how reports and appeals work.

5. Content Licence

You own your Content. Posting something on Socialise does not transfer ownership of it to us.

Licence you grant us. By submitting Content to the Service, you grant Socialise a non-exclusive, worldwide, royalty-free licence to store, display, distribute, and otherwise use that Content solely to operate and improve the Service. This includes displaying your event listings to other Users, showing your messages and reviews to the people they are meant for, and showing your profile to other Users so you can connect.

Duration and deletion. We will honour deletion requests for your Content. When you delete an event listing, a review, or your account, we will remove the Content from active display. Residual copies in automated backups are removed when those backups are overwritten in the normal cycle, subject to any legal obligation to retain data. The licence ends when you delete the Content, except for copies other people have already shared in chats or Squads.

Your responsibility. You confirm that you own or have the right to share any Content you submit, and that your Content does not infringe any third party's intellectual property rights, privacy rights, or any applicable law.

6. Events and Ticketing

Organiser responsibility. Events listed on Socialise are created and managed by independent Organisers, not by Socialise. Organisers are solely responsible for the accuracy of event information, venue safety, capacity limits, compliance with local licensing laws, and the delivery of the event as advertised.

No endorsement. Organisers are independent of Socialise, and none of them acts as our employee or agent. We do not run, supervise or endorse their events, and we do not check every Organiser or venue. Each Organiser is responsible for their own event, including its safety. Nothing in this paragraph limits any liability we cannot limit by law (see section 9).

Organisers as sellers. Where an Organiser charges for tickets, the Organiser is the seller and merchant of record for those tickets and contracts directly with the Attendee. Socialise provides the technology that lists the event and facilitates the booking, and charges the Attendee a platform fee for doing so. Socialise is not the seller of the ticket and is not a party to the ticket sale contract between the Attendee and the Organiser. The event page and checkout name the Organiser as the seller. When Socialise Events Ltd hosts an event itself, we are the Organiser and the seller as well as the platform, and the same rules apply.

Business and private Organisers. Organisers can be businesses or private individuals. We ask each Organiser which they are and show their answer on the event page, but we do not check it. If your Organiser is a business, you have consumer law rights against them for the event. If they are a private individual, some of those rights may not apply. This does not affect your rights against Socialise for our own service.

Refunds. Every paid ticket follows one refund rule, which we set, which applies to every Organiser, and which we show before you book.

• If the Organiser cancels the event, the Organiser refunds your ticket price in full and we refund our platform fee, so you get back everything you paid.
• If the Organiser changes the event fundamentally, for example a different date, time, place or activity, you can choose a full refund of the ticket price and our platform fee. The Organiser may offer you a place at another date or event instead, but the choice is yours.
• If you change your mind or cannot go, there is no refund. The Organiser may choose to give one. Tickets are for leisure events on a set date, so you do not have the 14-day right to cancel that applies to some purchases made online or by phone.
• Free events need no refund if they are cancelled.

Passing a ticket on. You may pass your ticket to someone else before the event unless the Organiser has turned transfers off; the new holder takes on these terms, and any refund goes to the original payment method.

Your legal rights against the Organiser, if the event is not as described or not provided with reasonable care and skill, are not affected.

How refunds are paid, and disputes. Refunds of the ticket price come from the Organiser, as the seller. If you and the Organiser disagree about whether an event changed fundamentally, or the Organiser does not give a refund you are entitled to, contact us at support@socialise.events. We will look at what happened and decide. If we decide you should be refunded and the Organiser does not pay, we can refund you through the payment provider and recover the money from the Organiser. Deciding a dispute, or paying a refund on the Organiser's behalf, does not make us the seller of the ticket or a party to your contract with the Organiser. Our Refunds page explains how a refund reaches you.

Attendee safety. We strongly encourage Attendees to follow safe-meeting practices: meet in public venues, share your plans with a trusted friend, and trust your instincts. See our Community Guidelines for more detail.

7. Payments and paid ticketing

Socialise Pro subscriptions are planned and will be covered by separate terms for pricing, billing, and refunds, which we will publish and notify you about before Pro goes live.

When an Organiser enables paid tickets, sales run through a connected Stripe account in the Organiser's name. The Attendee pays the Organiser, and the funds settle into the Organiser's own Stripe account. Socialise collects the Attendee platform fee and charges the Organiser nothing. The price we show for a paid ticket in the app includes our platform fee, and at checkout we show how the total splits between the ticket and our fee. The payment provider's own card fee is charged to the Organiser's connected account, so the Organiser receives the ticket price less that fee. Socialise does not hold ticket funds.

Nothing in these Terms creates an obligation on Socialise to provide any paid feature or to maintain any free tier indefinitely.

Organisers. If you create an event, our Host terms also apply to you and form part of these Terms, whether your events are free or paid. Before you can sell paid tickets, we also ask you to tick a box to agree to them. They set out what you promise us about your events, the indemnity you give us, and how we recover money you owe us.

8. Termination

Your right to leave. You may close your account at any time from Settings, under Legal, then Delete account. Closing your account will delete your profile and associated data subject to the retention terms in our Privacy Policy.

Our right to suspend or terminate. We may suspend or terminate your access to the Service at any time if we reasonably believe you have breached these Terms, broken the law, or if we need to discontinue the Service. Where practical, we will give you notice and an opportunity to address the issue before terminating.

Effect of termination. On termination, your right to use the Service ends immediately. Provisions of these Terms that by their nature should survive termination (including the content licence for copies other people have already shared, an Organiser's payment obligations and indemnity under the Host terms, liability limitations, and governing law) will continue to apply.

9. Disclaimer and Limitation of Liability

How we provide the Service. We provide Socialise with reasonable care and skill. We cannot promise it will always be available or free of errors, and we may need to pause it for maintenance.

Events are the Organiser's responsibility. Socialise is the platform that lists events and takes bookings. The Organiser runs the event and sells the ticket, so the Organiser is responsible to you for the event itself: whether it happens, what it is like, the venue, and your safety there. We are not responsible for loss arising from an event, except where it is caused by our own breach of these Terms or our own failure to use reasonable care and skill. Our role in a refund dispute is limited to deciding it as set out in section 6.

What we are responsible for. We are responsible for loss you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. Loss is foreseeable if it was obvious it would happen, or if we both knew it might happen when you accepted these Terms. We are not responsible for loss that was not foreseeable, or for business losses.

Limit. To the extent the law allows, our total liability to you for any claim arising from your use of the Service is limited to the greater of (a) £100, or (b) the platform fees you paid us in the 12 months before the claim.

An Organiser's indemnity and payment obligations under the Host terms are not subject to this limit. The limit applies to what Socialise owes Users, not to what an Organiser owes Socialise.

Consumer rights preserved. Nothing in these Terms limits or excludes any liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, fraud, or any rights you have under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

10. Governing Law and Disputes

These Terms are governed by the law of England and Wales. Any dispute arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in your country of residence give you a right to bring proceedings locally.

We would always rather resolve a dispute directly than through formal proceedings. If you have a concern, please contact us at support@socialise.events first and give us a reasonable opportunity to address it.

11. Changes to These Terms

We can change these Terms only for one of these reasons:

• a change in the law, or a decision by a regulator or court;
• a change to how we run Socialise, such as a new feature, a change to our fees, or a change to our payment provider;
• a safety, security or fraud risk;
• to make the Terms clearer or fix a mistake.

Material changes. If we make a material change, we will email you and show a notice in the app at least 30 days before it takes effect. We will say what is changing and why.

Changes that leave you worse off. If a change could leave you worse off, you will need to accept it before you carry on using your account. We will ask you to do that in the app.

Your choices. If you do not want to accept a change, you can close your account at any time, free of charge. Before you do, you can download a copy of your data from Settings, under Email & Privacy, then Download my data.

Shorter notice. If a change does not leave you worse off, or the law or a safety risk means it has to happen sooner, we may give shorter notice.

Bookings already made. Any booking you made before a change stays on the Terms that applied when you booked.

Past versions. We keep every version of these Terms. Each one is published at app.socialise.events/legal/archive/terms/ followed by the date it took effect, for example app.socialise.events/legal/archive/terms/2026-07-29.md.

12. Contact

Questions about these Terms? Contact us at support@socialise.events.

Socialise. Building warm, local human connection.